Privacy Policy

Effective: September 2007 Last updated: August 2008 The Intervet Inc. privacy mission for our Internet Web sites is to build visitors trust and confidence by promoting the use of fair information practices. The privacy of your Personal Information is important to us. To better protect your privacy, we provide you with this Online Privacy Notice. This Notice describes what Personal Information we collect about you; how we use your information; how we protect it; and what choices you have regarding how that information is used.

Intervet Inc. complies with the EU Safe Harbor framework as set forth by the Department of Commerce regarding the collection, use, and retention of data from the European Union.

Personal Information Information we collect from visitors

Visitors to each of our Web sites can access the Web site's home page, and browse some areas of the site, without disclosing any Personal Information, including e-mail address. We do track information provided to us by your browser, including the Web site you came from (known as the referring URL), the type of Web browser you use, the time and date of access, and other information that does not personally identify you. On some of our sites, you must register to access portions of the site. In addition, we gather information about your computer that is automatically collected by our Web server, such as your Internet Protocol address and domain name. We may use Web server and browser information to individually customize our offerings and presentations if you submit your Personal Information.

Information we collect when you register

Visitors registering for services on select Web sites are asked to provide Personal Information, including their contact information, such as name, address, e-mail address; sensitive information, such as credit card number and other information about you, such as gender and age. In some instances, we may ask you for alternate contact information where you provide the name and phone number of an additional family member or friend for service contact purposes. On the registration screen, we clearly label which information is required for registration, and which information is optional and may be given at your discretion. Our Web sites obtain visitors' consent before collecting Personal Information.

If you are a physician or other healthcare professional registering on one of our Web sites, we will also ask for professional information such as office contact information.

Information from outside sources

We may also collect information about physicians or other healthcare professionals who register on our Web sites from other sources in order to verify their professional status and identity. In some cases, when we ask customers for sensitive information, such as credit card information to process an order for a purchase, we contact financial or credit organizations to confirm customer credit card information.

From time to time, we may augment our existing user databases with legally obtained information from third parties. Some of this information may be personally identifiable, such as national change of address information.

Other information

We also collect information that you voluntarily provide to us on our Web sites, such as demographic information, health information through responses to surveys or questionnaires, and information you provide using search functions and other forms of feedback. For example, on some of our Web sites we offer health assessment tools that ask you questions to help provide self-assessment information, such as types of allergies.

We may also ask you to provide additional information, such as your e-mail address, if you want to obtain additional services or information, or to resolve complaints or concerns.

Non-Personal Information is also collected via tracking technologies, such as cookies and Internet tags..

Links to Other Sites

This Web site contains links to other sites that are not owned or controlled by Intervet Inc. Please be aware that Intervet Inc. is not responsible for the privacy practices of other such Web sites.

We encourage you to be aware when you leave our Web sites, and to read the privacy statements of each and every Web site that collects Personal Information. This Online Privacy Notice applies only to information collected via our Web sites.

Uses and Disclosures Aggregate data

We gather aggregate data about visitors to our Web sites for product and service development and Web site improvement activities. We also use it for market analysis. We may provide information from our Web sites in aggregate form, with Personal Information (including e-mail address) removed, to third parties. We pool information from many individual records and strip it of any data that could be used to identify an individual before it is used.


We use the Personal Information you provide, including e-mail address, to fulfill your requests for information, products or services, and to provide you access to your registered accounts. We use the Personal Information you provide, including e-mail address, only for the purposes consistent with the reason you provided it, such as registering for services, receiving promotional offers or newsletters, purchasing products, completing surveys and questionnaires, etc. We collect age on some Web sites to ensure we are not collecting information directly from children under the age of 13. We may target our marketing and healthcare messaging based on information we obtain from you. For example, a user we know is a male may receive information on products specific for men that a female user will not see, or a user who we know is a healthcare professional who treats allergies may receive information for new allergy therapies. We may send information to you that we may believe will benefit you, including information about any Intervet Inc. products.

We may also personalize our Web sites based on your interests. For example, you may see different articles in different places on our Web site based on information you have shared with us, or information we have gained by reviewing your previous visits, or information we may have gained from your interactions with a third party that shares information with us.

Where our Web sites post testimonials from individuals that display their Personal Information, such information is displayed with their consent. If you use a bulletin board, such as posting items for sale, or similar open forums on Intervet Inc. sites, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.

We do not sell, share or rent your Personal Information (including e-mail address) with third parties for marketing or secondary purposes or in ways other than disclosed in this Online Privacy Notice.

We will share Personal Information (including e-mail address) with third parties who perform certain functions on our behalf, such as credit card processors, shipping agents, and e-mail service or Web hosting providers, and only to fulfill a specific function. At times, you will directly provide personal information to third parties working on behalf of Intervet Inc. For example, such third parties may operate, or collect personal information, through Intervet Inc. branded websites that will gather contact information to fulfill your request for a specific service or product information from Intervet Inc. Such third parties working on behalf of Intervet Inc., must agree in writing to abide by Intervet Inc. privacy requirements.

We will also share your Personal Information with our product development partners on select Web sites.


If you contact us to complain about a product, service, or a particular practice, we may contact you for follow-up information and share your complaint with specific individuals within the Company responsible for addressing your complaint.

Tell-A-Friend or E-mail-A-Friend

If you choose to use a referral function to tell a friend about a Intervet Inc. Web site or product, our Web site will ask you for your friend's name and e-mail address, as well as your Personal Information, including your e-mail address. The form is automatically sent to your friend as a one-time e-mail inviting him/her to visit the site. We do not access or store this information, except to send this invite.

Uses of Cookies and Internet Tags

Intervet Inc. Web sites use cookies and other technologies to keep track of your interactions with our sites. Your web browser can be set to allow you to control whether you will accept cookies, reject cookies or to notify you each time a cookie is sent. If you have shared Personal Information, such as e-mail address or username, we may include a portion of this information in a cookie so that we can recognize you and remember your selections when you return to the Web site. Cookies by themselves cannot be used to discover the specific identity of the user.

On some Internet properties we may use Internet tags (also known as action tags, single-pixel GIFs, clear GIFs, invisible GIFs and 1-by-1 GIFs) in combination with cookies at this site and may deploy these tags through a third-party advertising partner. These tags are placed on both online advertisements that bring users to the site, and on different pages of the site. We use this technology to measure the visitors' responses to our sites and the effectiveness of our advertising campaigns (including how many times a page is opened and which information is consulted). The third-party partner may be able to collect anonymous aggregated data about visitors to other sites because of these Internet tags/cookies. Please be assured that we DO NOT collect or seek through these tags or cookies any Personal Information about our visitors, such as their names, addresses, e-mail addresses, or telephone numbers.

Cookies or Internet tags are used within certain promotional e-mail communications or in conjunction with such communications for the purpose of tracking whether a promotion was viewed by the e-mail recipient or someone the e-mail was referred to. These cookies or Internet tags are not linked to Personal Information about you.

Use of IP Addresses

An Internet Protocol (IP) address is a set of numbers that is automatically assigned to your computer whenever you log on to your Internet service provider (ISP) or through your organization's local area network (LAN) or wide area network (WAN). Web servers automatically identify your computer by the IP address assigned to it during your session online.

Intervet Inc. will collect IP addresses for the purposes of systems administration and to audit the use of our site. We do not ordinarily link a user's IP address to Personal Information (including e-mail address) of that user, which means each user's session will be logged but the user remains anonymous to us. However, we may use IP addresses to identify users of our site when we feel it is necessary to enforce compliance with the site's terms of use, or to protect our service, site, or other users.


We reserve the right to disclose your Personal Information, including e-mail address, as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site(s).

In connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy, please see Changes to this Privacy Notice for how you will be notified of such an event.

Choice and Access Communications

You may receive e-mail communications (mandatory service related e-mails, optional newsletters, or optional promotional e-mails) or receive direct mail from information provided to us via our Web sites.

You can sign up for these communications on the product Web sites, or you may receive some notifications automatically as a result of a transaction.


If you desire to OPT-OUT from our optional newsletters or promotional e-mails to you, please visit the Web site(s) where you provided your Personal Information so that you may unsubscribe or update your online profile, or in the unsubscribe instructions provided in the e-mail communication, as appropriate. Mandatory service related e-mails do not contain the unsubscribe option as they are not promotional in nature. Should you have difficulty unsubscribing from optional newsletters or promotional e-mails, you can contact us and we will forward your request to the appropriate business unit. Please see the Contact Us section of this Privacy Notice for additional information.

Accessing Personal Information

You can access the Personal Information, including e-mail address that has been collected from you through our Web sites. To access your Personal Information for purposes of correction, deletion of inaccuracies or update, check the Web site where you registered to view or update the Personal Information online by logging into your account. If you have opted to be listed in a directory on a Intervet Inc. Web site you may also de-list by updating the settings in your online account. Should you have difficulty accessing the Personal Information in your account, you can contact us and we will forward your request to the appropriate business unit. They will respond to your request within 10 20 business days. Please see the Contact Us section of this Privacy Notice for additional information.

Security and Compliance Security Measures

We use reasonable and appropriate technical, administrative and physical safeguards to protect Personal Information (including e-mail address) from loss, misuse, or alteration. We use encrypted data collection and transmission methods to collect sensitive Personal Information such as credit card or account information, if required for use of a service on a Web site.

Personal Information and Children

We do not knowingly collect Personal Information directly from any person under the age of 13.

Changes to this Online Privacy Notice

If we decide to make material changes (including changes to our e-mail practices) to this Online Privacy Notice, we will indicate those changes in this Notice available on the Web site homepage, and other places we deem appropriate, so that you will be made aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this Notice at any time, so please review it frequently. Minor changes to this Notice may occur that will not affect our uses of your Personal Information. If we make material changes to this Notice, we will notify you here, or by means of a notice on our homepage, and/or by e-mail.

Contact Us

If you desire to OPT-OUT from our optional or promotional communications to you, or to access the Personal Information (including your e-mail address) concerning you that has been collected through a Web site, please visit the Web site(s) where you provided Personal Information so that you may unsubscribe or update your online profile, or in the unsubscribe instructions provided in an e-mail communication to you, as appropriate. Should you have difficulty opting-out or accessing the Personal Information in your account, you can contact the Global Privacy Office and we will forward your request to the appropriate business unit.

If you have questions or concerns regarding this Online Privacy Notice, you should contact us at:

Global Privacy Office Merck Animal Health 556 Morris Avenue Summit, NJ 07901

or, by e-mail at

Glossary Aggregate Information

The statistical information that may be collected by a Web site, or other source, but is not personally identifiable. Examples of Aggregate Information include, but are not limited, to demographics, domain names, and Web site traffic.


A navigational program run on a client's computer for viewing World Wide Web pages. Examples include Netscape Navigator and Microsoft Internet Explorer.


A child is identified, in accordance with the U.S. Children's Online Privacy Protection Act of 1998 (COPPA) which applies to personal information collected from children on Web sites, as someone under the age of thirteen (13).


A small text file of information that certain Web sites plant on a user's hard drive while the user is browsing the Web site. Cookies can contain information such as user ID, user preferences, archive shopping cart information, etc. Cookies can contain Personal Information.


Abbreviation for Electronic Mail. Messages sent from one person to another via computer. E-mail can also be sent automatically to a large number of addresses.


Scrambling data into a private code to ensure secure transmission.

Home Page

The first page of a Web site. Also, the Web site that automatically loads each time you launch your Browser.


A hyperlink is a clickable link to another Web page or site, a connection between two anchors. Clicking on one anchor will take you to the linked anchor. Can be within the same document/page or two totally different documents.

Internet Protocol (IP) Address

The numbers that are translated into a domain name (e.g., The address is a string of four numbers separated by periods (such as used to represent a computer or other device on the Internet.


The option giving the consumer complete control over the collection and dissemination of his/her Personal Information. A site that provides this option is stating that it will not gather or track Personal Information about the consumer unless he/she knowingly provides such information and consents to the collection and use of such information. The company must have the consumer's permission prior to collecting or using the information.


The option whereby consumer must actively chose to prevent Personal Information from being used by a particular Web site or shared with third parties. Typically, the consumer is asked to choose to Opt-Out to prevent the Host from using his/her information.

Personal Information

Information that can be traced back to a specific individual user, e.g., name, postal address, e-mail address, telephone number, Personal user preferences tracked by a Web site via a cookie is also considered personally identifiable when linked to other Personal Information provided by the user. (Compare With Aggregate Information.) Sensitive Personal Information such as health information, credit card number or Social Security number is Personal Information that is subject to stricter conditions and laws.

Online Privacy Notice

The statement on a Web site of what Personal Information is collected by the site, how it will be used, who it will be shared with, and options to control how the information will be used.

Third Party

A person or organization not internal to Merck Animal Health.

Internet Tag

A small image in an HTML page with all dimensions set to 1 pixel. Because of its insignificant size, it is not visible but it is used to pass information anonymously to third party sites. Mainly used by advertisers.

Web Site

A collection of pages or files on the World Wide Web that are linked together and maintained by a company, organization, or individual.